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Halls Living

Meet the Residences Finance team

By QMHalls 13 Feb 2021

Budgeting and managing your finances at university can be a tough new responsibility.

So, to make your life a little easier and in honour of National Student Money Week 2021, we have spoken to the Residences Finance Team to find out more about how they can help you during your time at Queen Mary.

What do you do?
As the Residences Finance team, it is our role to collect residential fees for all Queen Mary owned residences (including accommodation used by visiting academic staff). We work with students, (whether past, present or future), to arrange payment of their residential fees. We also manage deposit payments, refunds and bursaries, as well as offering 1:1 debt management guidance.  We work closely with the central Finance team as well as other teams at the University such as Residential Support, Advice & Counselling and the Bursaries office, to support students who may be experiencing financial difficulty.

Who are you?
The team consists of two credit controllers, Laraine and Laura, who between them have over 30 years’ experience working in Higher Education finance teams. They work as part of the Housing Services team. The team have lots of experience in handling residential accounts and are able to provide advice for a range of enquiries.

Housing hub

Where do you work?
We are based in the Housing Hub, Feilden House, Mile End campus. Due to the Covid-19 pandemic, we are currently working from home, although some of our colleagues in Housing Services are still on campus. The office is currently open between 10am-4pm, however, we ask that if your query is specifically regarding residential fees that you contact us via email:

What support is available?
We offer a range of payment plans from splitting your residential fees into termly instalments to align with Student Finance England payments or monthly options depending on how you are financing your stay at University.

There is also a confidential financial advice service available from QMUL’s Advice & Counselling Service which is accessible on their website:

We also advise making your Academic Department aware of any financial difficulties or delays in funding you are experiencing. They can also offer you advice and in some cases financial assistance.

What do you enjoy about your role?

Every day throws up new challenges, particularly as the role has evolved since I was first in post.  It’s nice to have contact with students and parents alike,  I remember about 10 years ago, a parent rang about his son’s standing order, and it was the newsman John Stapleton.” – Laraine

“It is really gratifying to be able to help students achieve their dream of graduating. I find it rewarding to be able to help students with their queries on their Residential Fees.” - Laura

Useful links


NSMW2021, Money,

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